FAQ


1. How can I place my order?

  • Choose the type of box (shape,colour and size) you want to order and the colour of the roses you want to have in the box.
  • Add the chosen combination of roses to cart.
  • In order to check wether we deliver to your location or not, type in your Zip code.
  • If you are done proceed to check out.
  • Fill out delivery information (address, notes or/and comments) and your payment information and choose the date and time you want to receive your box.
  • Please review delivery and payment information to ensure that it is correct and complete – ALL fields must be filled in.
  • Place your order
  • After you placed your order we will process your order and send you an email of your order status

2. Who can I turn to with special request, needs and unique flower arrangements?

We try to do our best to satisfy our costumer‘s special requests. In order to do so you either can add your special request to the comments field during order or you can contact us directly by e-mail at hello@theroyalroses.com. If we have any questions regarding your special request we will contact you as soon as possible at the given information.

3. What if I do not want to input my credit card number through the Internet to place an order?

Our ordering system utilizes state-of-the-art data encryption to ensure that your personal information will never be viewed by any unauthorized individuals. Although we encourage you to place your order online, you may also call us at (954) 997-9828 and we will take your order over the phone.

4. How do I know that my order was received and will be delivered?

Once you order has been validated, you will receive a status e-mail that includes your individual order confirmation number. Please refer to this number and/or your order number when contacting our customer service about the status of your order. If you do not hear from us after you receive your confirmation, your flowers were delivered on the day specified on your confirmation.

5. How do you deliver?

The Royal Roses‘ delivery partners deliver the boxes to the previously given address. We take care that the roses will be delivered in the proper circumstances and proper handling whithout damaging the product . Our number 1 priority is quality and 100% customer satisfaction.

6. Where do you deliver?

We deliver our products to every city of Dade and Broward Counties. Outside of that area we use shipping by carrier.

7. Can my floral gift be delivered the same day I place the order?

Yes. Flowers ordered within the determined delivery location can be delivered same day if received by 2:00 PM Monday – Friday, 1:00 PM Saturday, and 11:00 AM Sunday for extra charge. The delivery time will be same day around 8:00 PM. If we are unable to process your order for Sunday delivery we will contact you by phone and/or e-mail to arrange for an alternate delivery date. Same day deliveries also required to be placed at least 3 hours in advance of desired delivery.

8. What if the recipient is not at home when the flowers are delivered?

We will leave a note on the door and try again later. If our driver determines that it is safe to leave the flowers with a neighbor or at front desk we will do so. Please review all delivery address information before you submit an order. Incomplete address information or phone numbers may delay delivery. Flowers cannot be delivered to P.O. Boxes, APO addresses, airports and some rural areas.

9. How durable and long lasting your roses?

Thanks to the special solution of the Royal Roses, the steams are placed one by one into a certain material within the box, which allows roses to last for 5 to 8 days in general without additional caring in case of proper circumstances.

10. What quality assurance procedures do you follow?

Our most important quality assurance is we process and deliver roses chilled after fresh procurement. It is also important we select and prepare our roses individually to be able to reach the highest quality.

11. What forms of payment do you accept?

We accept most major credit cards, including American Express, Diners Club, Discover, MasterCard, and Visa and PayPal also. All payments must be in U.S. funds.

12. Will I have to pay sales tax on my order?

Florida state requires that we collect sales tax, generally on the full amount of the order including delivery. The correct amount will be calculated automatically and show up on your total in the checkout area. Orders coming from outside the state of Florida do not contain tax.

13. What do I need to know about hand delivery?

There is a $10.00 flat rate on every delivery regardless location in Broward and Miami Dade Counties.

14. What are your hours of operation?

You may order online or by phone 24 hours a day, 7 days a week 365 days a year. For customer service questions we are available Monday through Friday 8:00 AM to 10:00 PM, Saturday and Sunday 9:00 AM to 10:00 PM, Eastern Time.

15. Do you deliver to hospitals and funeral homes?

Yes. For hospital delivery, please include the recipient’s room number and ensure that the recipient is not scheduled for discharge within the window of delivery. For patients in critical care, receipt of floral arrangements may not be allowed – telephone the hospital before ordering to inquire about their policies. When ordering funeral flowers, please include the names of the deceased and the funeral home to prevent any confusion during delivery.

16. Do you ship outside of Miami in Florida?

Yes, we ship in Florida. Those orders are going to be shipped by our partners, FedEx and UPS, in a specially carton box. These orders must be placed until 2pm to be received by next day. These have a flat rate of $70.00. Orders must be placed the business day before delivery date.

17. Do you ship outside of Florida?
Yes, we deliver nationwide. Those orders are going to be delivered with overnight shipping by our partners, FedEx and UPS. We use our We pack it by special care to get to their destination fast and in great condition. These have a flat rate of $70.00 (overnight shippingg method). Orders must be placed the business day before delivery date.